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Complaints
We operate a practice complaints procedure as part of the NHS and our system meets the national criteria. Our Practice Manager, Christine Lewis, will give you further information. Our practice complaints leaflet gives details of the procedure and is available from reception. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Help us to help you.
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice. This does not affect your right to approach the Shropshire Primary Care Trust if you feel you cannot raise your complaint with us or are dissatisfied with the result of our investigation.
Please click on the link below if you would like to read our detailed complaints procedure and contact numbers.
Link to complaints document for downloading |
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